Terms and Conditions

LevelUp JNR Digital Learning Platform

Effective Date: 13 July 2026

Issued by: AJRVisions, a sole proprietor operating from Cape Town, South Africa.

TERMS AND CONDITIONS OF USE

1. Introduction and Acceptance

Welcome to LevelUp JNR, a digital quiz-based learning platform designed for South African Grade 4-7 learners ("the Platform"). The Platform is owned and operated by a sole proprietor, under AJRVisions.

By accessing or using the Platform, you ("the User") confirm that you have read, understood, and agreed to be bound by these Terms and Conditions ("the Terms"), together with our Privacy Policy. These Terms constitute a legally binding agreement between you and AJRVisions (Contact: ajrvisions@gmail.com).

If you do not agree to these Terms, you must immediately cease using the Platform.

2. Definitions

In these Terms, unless the context clearly indicates otherwise:

• "Platform" means the LevelUp JNR website, web application and any related mobile applications operated by AJRVisions.
• "Parent Account" means an account registered by a parent or legal guardian of a child user.
• "Child Profile" means a profile created by a Parent Account for a learner aged between 9 and 13 years.
• "Subscriber" means a Parent Account holder who has purchased a paid subscription tier.
• "Content" means all questions, explanations, text, images, animations, and other material available on the Platform.
• "Subscription Tier" means the level of access selected at registration or updated thereafter, being Free, Standard, Advanced or Premium.
• "Learning Summary" means the automated progress report generated from quiz session data and made available to Parent Account holders.
• "Personal Information" has the meaning assigned to it in POPIA.
• "Processing" has the meaning assigned to it in POPIA.
• "South African Curriculum" refers to the Curriculum and Assessment Policy Statement (CAPS) issued by the Department of Basic Education of South Africa.

3. User Eligibility and Parental Consent

3.1 Parental Registration

The Platform is intended for use by learners aged 9 to 13 years (Grades 4-7). In accordance with POPIA and the Children's Act 38 of 2005, children under the age of 18 cannot enter into contracts or consent to the processing of their personal information without parental or guardian consent.

All accounts must be registered by a parent or legal guardian aged 18 years or older. By registering, you confirm that:

• You are 18 years of age or older.
• You are the parent or legal guardian of any child for whom you create a Child Profile.
• You consent to your child's use of the Platform in accordance with these Terms.
• You consent to the collection and processing of your child's limited personal information as described in our Privacy Policy.
• You accept responsibility for ensuring your child uses the Platform appropriately.

3.2 Account Accuracy

You agree to provide accurate, current and complete information when registering. You must promptly update your account information if it changes. AJRVisions reserves the right to suspend or terminate accounts where information provided is found to be inaccurate, false or misleading.

4. Account Security

You are responsible for maintaining the confidentiality of your Parent Account password and your child's 6-digit PIN. You must:

• Choose a strong, unique password for the Parent Account.
• Not share your Parent Account credentials with any third party.
• Notify us immediately via the Contact Page/Support Page if you suspect unauthorised access to your account.
• Take responsibility for all activity that occurs under your account and your child's profiles.

AJRVisions cannot be held liable for any loss or damage arising from your failure to maintain the security of your account credentials.

5. Subscription Tiers and Payment

5.1 Subscription Options

The Platform offers the following subscription tiers:

• Free Tier: Limited to 2 quiz sessions per subject, tracked per Parent Account email address. This limit applies across all Child Profiles under one Parent Account and is not reset upon creation of new Child Profiles.
• Standard (R39 per month): One subject of your choice, unlimited quizzes, one Learning Summary report per month, one Child Profile.
• Advanced (R159 per month): All subjects, unlimited quizzes, two Learning Summary reports per month, maximum two Child Profiles.
• Premium (R299 per month): All subjects, unlimited quizzes, two Learning Summary reports per child per month, maximum four Child Profiles.
• Annual Option: A 20% discount applies to all paid tiers when billed annually. The annual fee is charged as a single upfront payment.

5.2 Billing and Payment

Payment is processed via our payment gateway partner and is billed in South African Rand (ZAR). By subscribing, you authorise AJRVisions to charge your payment method on the agreed billing cycle (monthly or annually).

All prices include VAT where applicable. AJRVisions reserves the right to adjust pricing with 30 days' written notice to registered Subscribers via email or the website.

5.3 Free Trial and Upgrade

The Free Tier is available without credit card details. When your free quota is reached, you will be prompted to upgrade. Upgrades take effect immediately upon successful payment.

5.4 Cancellation and Refunds

You may cancel your subscription at any time through your Parent Account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• No partial refunds will be issued for unused days within a billing period.
• Annual subscriptions cancelled within 7 days of the initial purchase date are eligible for a full refund, provided no premium features have been used. Thereafter, annual subscriptions are non-refundable.

In the event of a billing error or technical fault on our part, please contact ajrvisions@gmail.com within 30 days. Refunds for verified billing errors will be processed within 7 business days, where reasonably possible.

5.5 Failed Payments

If a scheduled payment fails, we will notify you by email. Your subscription will enter a 7-day grace period during which you can update your payment method. If payment is not received within the grace period, your account will revert to the Free Tier.

6. Permitted Use of the Platform

6.1 Licence

Subject to your compliance with these Terms and payment of applicable fees, AJRVisions grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial educational purposes only.

6.2 Prohibited Conduct

You agree that you will not, and will not permit your child to:

• Use the Platform for any unlawful purpose or in violation of any applicable South African law or regulation.
• Copy, distribute, reproduce or commercially exploit any Content from the Platform without our express written permission.
• Attempt to reverse-engineer, decompile, disassemble or otherwise derive source code from the Platform.
• Use automated tools, bots or scripts to interact with the Platform.
• Circumvent any access restrictions, including by creating multiple Parent Accounts to exceed Free Tier limits.
• Share login credentials with any person other than the registered account holder and their child.
• Upload, transmit or otherwise make available any harmful, offensive or unlawful content through any feedback or contact mechanism on the Platform.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

7. Content and Curriculum Alignment

All quiz questions and educational content on the Platform are aligned to the South African Curriculum and Assessment Policy Statement (CAPS) for Grades 4-7. While we take reasonable care to ensure the accuracy of all content, AJRVisions does not warrant that all content is free from error.

If you identify an error in any question or explanation, please report it via the Contact Page or Support Page. We will review and correct verified errors as promptly as reasonably possible.

Content on the Platform is intended to supplement, not replace, formal school instruction. AJRVisions makes no guarantee regarding specific academic outcomes resulting from use of the Platform.

8. Learning Summaries and Progress Reports

Learning Summaries are generated automatically from quiz session data stored on the Platform. They are provided for informational purposes only and represent a summary of your child's activity and performance on the Platform.

Learning Summaries are not a substitute for formal academic assessments, school reports or professional educational advice. AJRVisions does not make any representations regarding the accuracy of Learning Summaries as a reflection of your child's overall academic ability.

9. Intellectual Property

All intellectual property rights in the Platform, including but not limited to the design, layout, content, software, trademarks, and educational material, are owned by or licensed to AJRVisions.

The LevelUp JNR name, logo and brand elements are trademarks of AJRVisions. Nothing in these Terms grants you any rights in respect of these trademarks.

You may not use, reproduce, copy or distribute any intellectual property of LevelUp JNR without our prior written consent.

10. Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by South African law, AJRVisions expressly disclaims all warranties, whether express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose.
• Warranties that the Platform will be uninterrupted, error-free or free from viruses or other harmful components.
• Warranties regarding the accuracy, completeness or reliability of any content on the Platform.

11. Limitation of Liability

To the maximum extent permitted by applicable South African law, LevelUp JNR, operated by AJRVisions, its employees, agents and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use the Platform.
• Any loss of data, loss of profits, loss of opportunity or loss of goodwill.
• Any damages resulting from unauthorised access to your account resulting from your failure to maintain account security.

Where liability cannot be excluded by law, our total aggregate liability to you shall not exceed the amount paid by you to LevelUp JNR in the 3 months immediately preceding the event giving rise to the claim.

12. Availability and Maintenance

We will endeavour to make the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our reasonable control.

We will provide reasonable advance notice of planned maintenance where this can be anticipated. No refund or credit will be issued for temporary unavailability unless it exceeds 1 week during a paid billing period, in which case a pro-rata credit will be applied to your next billing cycle.

13. Third-Party Services

The Platform uses third-party payment processing services. Your payment information is processed by our payment gateway partner in accordance with their own terms and conditions and privacy policy. AJRVisions does not store your full payment card details on its servers.

The Platform may contain links to third-party websites for reference purposes. AJRVisions is not responsible for the content, privacy practices or availability of any third-party websites.

14. Termination

14.1 Termination by You

You may terminate your account at any time by cancelling your subscription and requesting account deletion through your Parent Account settings.

14.2 Termination by Us

LevelUp JNR — AJRVisions reserves the right to suspend or permanently terminate your account, with or without notice, if:

• You breach any provision of these Terms.
• We have reasonable grounds to believe your account is being used fraudulently or in a manner that harms the Platform or other users.
• You fail to pay applicable subscription fees after the grace period described in clause 5.5.
• Continued provision of the service to you becomes legally or commercially unviable.

Upon termination, your access to the Platform and all Child Profiles will cease. Data retention following termination is governed by our Privacy Policy.

15. Amendments to These Terms

AJRVisions reserves the right to amend these Terms at any time. Where changes are material, we will provide at least 30 days' notice via email to your registered Parent Account email address.

Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the Platform and may cancel your subscription in accordance with clause 5.4.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

In the event of any dispute arising from or in connection with these Terms or your use of the Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to mediation through the Arbitration Foundation of Southern Africa (AFSA) before any court proceedings are initiated.

Subject to the foregoing, you submit to the non-exclusive jurisdiction of the South African courts.

17. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and AJRVisions regarding your use of the LevelUp JNR Platform.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• No Waiver: Failure by AJRVisions to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in future.
• Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

18. Contact Us

For questions about these Terms, please contact:

• Email: ajrvisions@gmail.com
• Support: ajrvisions@gmail.com
• Website: www.levelupjnr.co.za

These Terms and Conditions were last updated on 13 July 2026.